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Emergency Tips

By February 21, 2019No Comments

The Do’s and Dont’s when Disaster strikes!

The following Emergency Tips were complied by members and staff of the National Institute of Disaster Restoration, based on their wide experience with various types of damage. It is not likely that your situation will require all of these procedures, so apply those which are appropriate.

  • Fire & Smoke Damage
  • Water Damage
  • Sewage & Flood Damage
  • Soot (furnace) Damage
  • Vandalism Damage
  • Mold Damage

Fire & Smoke Damage

After fire damage it is natural to want to jump right in and clean the building and contents. Timely action can be a great help, but incorrect action can jeopardize or impede satisfactory restoration. One call to the experienced Sunrise staff is all you need to immediately begin to recover from your fire or smoke loss. We are trained to immediately being the following steps.


  • Clean and protect chrome trim on faucets and other bright work by washing with detergent and applying a coating of Vaseline or oil.
  • Blow off or brush-vacuum loose smoke particles from upholstery, draperies and carpeting.
  • Open windows for ventilation if weather permits.
  • Empty refrigerators and freezers if electricity is off, and prop doors open with a rolled towel or newspaper to allow air circulation.
  • Pour antifreeze in toilet bowls, tanks, sink and tub drains to prevent freeze damage if heat is off in winter.
  • Call a plumber to drain and blow out all water lines if heat is off in winter.
  • Remove pets to a clean environment if heavy fire residues are present.
  • Send a sample group of garments for cleaning and deodorization in order to observe the results.
  • Call Sunrise to board up open windows, roofs, or other penetrations in order to prevent additional damage.

Do not…

  • Wipe or attempt to wash fire residues from walls, ceilings or other absorbent surfaces. Smoke residue can be permanently “set” if not cleaned properly.
  • Use carpeting or upholstered furniture impacted by heavy smoke residues or debris.
  • Use food items or canned goods exposed to heat or smoke.
  • Turn on computers, TVs, stereos or electrical appliances until they have been cleaned and checked.

Water Damage

Water damage arises from fire damage, broken pipes, blocked drains, malfunctioning appliances, storms and other causes. The appropriate treatment depends on the nature of the damage. Some water carries contaminants and should be considered hazardous (see Sewage and Flood Damage, below). Whatever the origin, the prospects for restoration depend largely on the speed with which your building and personal property can be dried. Even clean water can generate mildew, mold and other bacterial growth in a very short time if neglected.


  • Ventilate wet areas. Turn on air conditioning for accelerated drying.
  • Remove standing water from flat surfaces by sponging and blotting.
  • Take up saturated rugs and carpets when hardwood floors are at risk.
  • Stay out of rooms where ceilings are sagging from retained water.
  • Transport computers to a dry environment, remove cases and blow dry with low pressure air.
  • Remove lamps, telephones and decorative items from wet furniture tops.
  • Open drawers and cabinet doors for interior drying but do not force open stuck drawers or doors.
  • Freeze valuable books and documents to retard mildew growth until drying can be performed.
  • Place aluminum foil squares, china saucers or wood blocks under furniture legs to avoid carpet staining.

Do not…

  • Operate TVs, vacuums or other appliances while standing on wet carpet or floors. Serious injury may result.
  • Use heat to dry closed building interiors; mildew and expanded moisture damage may result.
  • Leave wet fabrics in place; space them apart and dry as soon as possible.

Sewage & Flood Damage

Raw sewage and flood waters contain bacteria and other micro organisms which are extremely hazardous to human health. These can be transmitted by touching contaminated items or by tracking them into uncontaminated areas on shoes. Children and pets are especially vulnerable. Frequent hand washing is an important preventive measure. Absorbent materials such as carpeting and drywall may not be restorable after direct contact with sewage-contaminated or flood-contaminated water.


  • Treat all water-impacted surfaces and furnishings as toxic, until properly decontaminated.
  • Keep children and pets out of contaminated areas.

Do not…

  • Track contaminated material into undamaged areas.
  • Attempt to decontaminate surfaces with sprays and other over-the-counter germicidal products, which may not fully sanitize contaminated surfaces.

Soot (Furnace) Damage

While soot may resemble smoke residues from a fire, the restoration of soot damage often requires different techniques. Incorrect action can make restoration more difficult and delay the return to normal.


  • Change and save the old furnace filter.
  • Blow off or brush-vacuum loose soot particles from upholstery, draperies and carpets.
  • Cover upholstery with clean sheets before use.

Do not…

  • Attempt to wash walls, ceilings or contents without professional assistance.

Vandalism Damage

Vandalism often involves spray paint on walls, defacement of furnishings, or spreading noxious substances. It is one of the most difficult forms of damage to restore. Prompt action can often minimize the effect of vandalism or make restoration more successful.


  • Hose down or wash egg damage from building exteriors as soon as possible.
  • Vacuum glass particles from carpet and upholstery.
  • Save containers and spray cans which can reveal the composition of inks and pigments.
  • Save all wood chips and fragments from furniture, porcelain or art objects.

Do not…

  • Attempt to remove ink, paint or cosmetic stains; they can be permanently set if not handled properly.

The National Institute of Disaster Restoration is a division of the Restoration Industry Association and is composed of professional damage repair contractors and service firms specializing in the restoration of homes, schools and businesses damaged by fire, smoke, water, vandalism and other perils. Member firms provide emergency services as well as preservation of buildings and personal property.

As independent damage repair specialists, NIDR members provide impartial advice on the scope of repairs required after disasters. They adhere to a comprehensive code of ethics and are backed by the technical expertise and laboratory resources of RIA. Member firms participate in research, seminars and training programs in the restoration arts. The NIDR member in your area is a good firm to know and reliable source for information and service when damage occurs.